Name: | DOB: | MRN: | PCP:

Trouble Logging In?

This is form is to be used to obtain technical assistance for login related issues for your OHSU MyChart account. Please note that we are not able to provide assistance for MyChart accounts for the Richmond or Scappoose Clinics as they use a separate electronic health record system.

Please complete the following form if your account has been disabled, if you need additional assistance resetting your password or recovering your OHSU MyChart username, or if you are experiencing account activation issues. MyChart is not intended for urgent medical matters. Please allow until the end of the next business day for a response from our staff. If you have a need that requires a quicker response, please call your healthcare provider.

Re-activating your account - when we re-activate your account, your username and password are not changed in anyway. If you have forgotten your username or password you can use the online tools for recovering your username or resetting your password.

Additional Help Recovering your Username - we will send you your username to the email address that we have listed in your patient record. If you have forgotten your password, you can use the online tool for resetting your password.

Additional Help Resetting your Password - we will send you a temporary password to the email address that we have listed in your patient record. Once you log in with your temporary password, MyChart will force you to choose a new password.

Account Activation Issues - if your activation code has expired, we will send you a new activation code to the email address that is listed in your patient record, if you do not have an email address on file we will contact you by telephone.

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If you still need additional assistance to resolve your login related issue, you can speak with our MyChart Help Desk staff by calling 503-494-5252. Mid-Columbia Medical Center (MCMC) users can call 541-506-6499.